Shipping Policy for VoltRati Motors

Effective Date: December 30, 2024

At VoltRati Motors, we are committed to providing fast, reliable, and secure shipping for all our customers. This Shipping Policy outlines the shipping methods, delivery times, and important details regarding your purchases on our website, voltratimotors.net.

1. Shipping Methods and Carriers

We offer multiple shipping options to ensure your order reaches you in the most efficient and secure manner possible. Depending on your location and order size, we may use the following carriers:

  • USPS (United States Postal Service)
  • FedEx
  • UPS
  • DHL (for international shipments)

2. Shipping Charges

Shipping charges are calculated based on the weight, size, and destination of your order. You will be able to view the exact shipping cost at checkout before confirming your order.

  • Free Shipping: We offer free standard shipping on select orders within the United States. Conditions apply, and this offer is subject to change.
  • Expedited Shipping: If you require faster delivery, we offer expedited shipping options for an additional fee.
  • International Shipping: For orders outside the United States, international shipping charges apply. Duties, taxes, and fees imposed by customs may also be charged at the destination and are the responsibility of the customer.

3. Processing Time

After placing your order, we will process and ship it within 1-3 business days (Monday through Friday, excluding holidays). Orders are processed once payment has been successfully authorized. Please note that processing times may vary depending on product availability, order volume, and shipping carrier schedules.

4. Estimated Delivery Time

Delivery times depend on the shipping method selected and your delivery address. While we aim to deliver your order as quickly as possible, please be aware that these are estimated delivery times and may be affected by factors beyond our control, such as weather, holidays, or shipping carrier delays:

  • Standard Shipping (within the US): 5-7 business days
  • Expedited Shipping (within the US): 2-4 business days
  • International Shipping: 7-21 business days (depending on the country)

Please note that customs processing may cause delays for international shipments.

5. Order Tracking

Once your order has shipped, you will receive an email notification containing tracking information. You can use the tracking number to monitor your order’s progress on the respective carrier’s website.

6. Shipping Address

To ensure timely and accurate delivery, please provide your complete and correct shipping address when placing your order. If there are any issues with the address (e.g., missing apartment numbers, incorrect postal codes), your order may be delayed or undeliverable. If you notice any errors in your shipping address after placing the order, please contact us immediately at info@voltratimotors.net or call (573) 927-2115.

7. P.O. Boxes and APO/FPO Addresses

We can ship to P.O. Boxes and APO/FPO addresses; however, certain shipping methods may not be available. If you are shipping to a P.O. Box or APO/FPO address, please check the shipping options available at checkout or contact us for clarification.

8. Shipping Restrictions

  • Domestic Shipping: We ship to all U.S. states and territories.
  • International Shipping: We offer shipping to most countries. However, certain regions may have shipping restrictions or higher shipping costs due to customs regulations, logistical challenges, or other factors.

Important: International customers should be aware that customs duties, taxes, or import fees may apply and are the responsibility of the buyer. These charges vary by country, so we recommend checking with your local customs office for more information.

9. Lost or Damaged Items

While we take great care to ensure that your order arrives safely, VoltRati Motors is not responsible for any damages or losses that occur once the package has been handed over to the shipping carrier. If you experience any issues with a lost or damaged shipment, please contact the carrier directly for assistance.

If your product arrives damaged or defective, please contact us at info@voltratimotors.net within 7 days of receiving your order. We will assist you with the return or exchange process according to our Return & Refund Policy.

10. Returns and Exchanges

For details on how to return or exchange your items, please refer to our Return & Refund Policy page.

If you have any questions or concerns regarding shipping, please don’t hesitate to contact us:

  • Street Address: 782 Hammer Stone Pl, Sullivan, Missouri (MO)
  • Phone Number: (573) 927-2115
  • Email: info@voltratimotors.net

Thank you for shopping at VoltRati Motors!